How Valley Northern has become a trusted supplier

Finding a supplier that you can partner with in the pharmaceutical industry is a key consideration. There are strict regulations that businesses in the pharma market have to comply with, and the supplier must be able to supply all the relevant documentation required. With the help of pharmaceutical packaging supplier Valley Northern, Xeal Pharma Ltd provide their customers with confidence, knowing they are partnered with a company with very similar values to their own.

Birmingham-based, MHRA GMP certified manufacturer Xeal Pharma specialises in manufacturing unlicensed medicine – referred to as ‘Specials’. Xeal Pharma has a reputation in the industry for quality, reliability and efficiency. The company manufactures and supplies pharmaceutical Special products to healthcare professionals at affordable and competitive prices all across the UK.

When Xeal Pharma started the business in 2016, They needed a reliable, trustworthy supplier that he could have confidence in to supply all their pharmaceutical packaging needs.

 “Valley Northern plays a major role in our service, they provide something that we can’t do without; we can’t sell our products without good packaging.” said Haidar, who is a director and Head of Quality.

“We are more than just a supplier to Xeal Pharma,” said Gillian, Sales Executive at Valley Northern.  “Over the years we have provided solutions to their needs, maybe suggesting alternative options that we feel would be a better option of packaging – we are really an integral part of their supply chain.”

“As Head of Quality we need to audit our key suppliers, which is why we are here today,” explained Haidar. “I really like the branding, the facilities – it clearly shows you care for your staff, which you can also tell from the positive atmosphere here.”

“As a primary packaging supplier, we understand how important it is that pharmaceutical and industry standards are met and we are constantly improving our quality systems,” explained Adrian Pittock, Quality Assurance Officer at Valley Northern. “We have been exceeding ISO9001 & ISO14001 standards for the last 15 years, but we believe there is always room for improvement and welcome suggestions from our customers to help us improve.”

“We have worked with Xeal Pharma for a number of years and, in that time, we have developed a successful and trusting relationship,” said Gillian. “We believe in forming long-term relationships with all of our clients. Our customer service is very good so, whoever they speak to, they get that top level of care that they deserve.”

Haidar agreed: “We are very happy with your Customer Service. If we ever have any queries these are resolved in very timely and efficient manner with a really good attitude. They always keep you in the loop; the level of communication is very good.  It’s been really nice to be able to put faces to names today.”

Haidar continued: “Valley Northern have very similar values to our company, we have similar things we track by, like how fast we deal with queries and get back to customers.  We are very strong in Customer Service. That’s why we are growing like we are; it is from our Customers’ recommendation of our service to others.  It gives us assurance to know that we have a supplier that we can rely on.”

To find out more about Xeal Pharma, visit http://xealpharma.co.uk/

To find out more about Valley Northern, visit www.valleynorthern.com.

Bespoke Label Designs

Last year a pharmacist approached us asking if we did labels for flu vaccinations, and we were running against the clock.  To help our customer meet their requirements we created a bespoke label for them, but it got us to thinking that this could be a useful product for many more customers.

Our product development team set to work designing the idea and making it a reality.  By the time the flu vaccination season was in full swing, we had the new labels in stock and available for anyone to order with no minimum order quantities.

This year we are fully prepared in advance, with ample stocks ready for you.

Have you had an idea that would make your life easier?  Not seen something on the market but wish it was readily available?  Discovered that small things make big differences?

With Valley Northern you can voice your ideas, make requests and reap the benefits by making it happen.

Simply let us know your ideas – we will work on making them realities.

Your creativity, our innovation, ingenuity realised

Hospital makes strategic move forward to improve its image.

A hospital decided to make a strategic move forward to save their reputation and ensure that bad publicity didn’t re-occur.  They ordered the Unopac Bottles from Valley Northern.  These tried and tested bottles are guaranteed 100% contamination free as they come with the caps already on, and are capped within 90 seconds of being made. 

A well known hospital in North London was publicised in the local press for having a creeping insect inside their tablet bottles after a customer received their tablets with an insect included!

The hospital had always traditionally used uncapped bottles and separate caps, which they stored with the tops of the boxes open in a store room, so anything could get in.  As a result of the above issue, they contacted Valley Northern who immediately provided the solution. 

The hospital doesn’t have any open bottles in their store room anymore, and they don’t have to go searching for the separate caps.  The hospital image has been improved as customers recognised the hospital as being prepared to make drastic improvements; not only this, the hospital now has total peace of mind knowing that they are using a safe, guaranteed dispensing solution.  Totally hassle free!