How Valley Northern has become a trusted supplier

Finding a supplier that you can partner with in the pharmaceutical industry is a key consideration. There are strict regulations that businesses in the pharma market have to comply with, and the supplier must be able to supply all the relevant documentation required. With the help of pharmaceutical packaging supplier Valley Northern, Xeal Pharma Ltd provide their customers with confidence, knowing they are partnered with a company with very similar values to their own.

Birmingham-based, MHRA GMP certified manufacturer Xeal Pharma specialises in manufacturing unlicensed medicine – referred to as ‘Specials’. Xeal Pharma has a reputation in the industry for quality, reliability and efficiency. The company manufactures and supplies pharmaceutical Special products to healthcare professionals at affordable and competitive prices all across the UK.

When Xeal Pharma started the business in 2016, They needed a reliable, trustworthy supplier that he could have confidence in to supply all their pharmaceutical packaging needs.

 “Valley Northern plays a major role in our service, they provide something that we can’t do without; we can’t sell our products without good packaging.” said Haidar, who is a director and Head of Quality.

“We are more than just a supplier to Xeal Pharma,” said Gillian, Sales Executive at Valley Northern.  “Over the years we have provided solutions to their needs, maybe suggesting alternative options that we feel would be a better option of packaging – we are really an integral part of their supply chain.”

“As Head of Quality we need to audit our key suppliers, which is why we are here today,” explained Haidar. “I really like the branding, the facilities – it clearly shows you care for your staff, which you can also tell from the positive atmosphere here.”

“As a primary packaging supplier, we understand how important it is that pharmaceutical and industry standards are met and we are constantly improving our quality systems,” explained Adrian Pittock, Quality Assurance Officer at Valley Northern. “We have been exceeding ISO9001 & ISO14001 standards for the last 15 years, but we believe there is always room for improvement and welcome suggestions from our customers to help us improve.”

“We have worked with Xeal Pharma for a number of years and, in that time, we have developed a successful and trusting relationship,” said Gillian. “We believe in forming long-term relationships with all of our clients. Our customer service is very good so, whoever they speak to, they get that top level of care that they deserve.”

Haidar agreed: “We are very happy with your Customer Service. If we ever have any queries these are resolved in very timely and efficient manner with a really good attitude. They always keep you in the loop; the level of communication is very good.  It’s been really nice to be able to put faces to names today.”

Haidar continued: “Valley Northern have very similar values to our company, we have similar things we track by, like how fast we deal with queries and get back to customers.  We are very strong in Customer Service. That’s why we are growing like we are; it is from our Customers’ recommendation of our service to others.  It gives us assurance to know that we have a supplier that we can rely on.”

To find out more about Xeal Pharma, visit http://xealpharma.co.uk/

To find out more about Valley Northern, visit www.valleynorthern.com.

Overcoming simple challenges for the benefit of all

A hospital in the heart of Wales was running a campaign to encourage patients to bring unwanted medicines to their pharmacy safely so as to avoid putting others at risk.

The hazard is that medicines are stockpiled at home increasing the risk of wrong medication being taken, out of date medicines being used with consequential dangers, or other children or vulnerable adults taking them.

Furthermore, they had a language barrier to overcome with 53% of people in Wales speaking Welsh daily!

After spending some time with Valley northern, our team came up with a plan to do all of this;

We suggested a bag printed up with clear instructions of what to do, using Welsh AND English language. Simple, English on one side and Welsh on the other!

And to avoid the risk of medicines getting lost, we suggested switching to a re-sealable bag – so that there are no dropouts! We also added in a bottom gusset to make life hassle free

The result?  - Happy customers and safer happy patients!

We love thinking up solutions, do you have a fresh challenge for us?

We're only a phone call away – 01785 250123.

A Solutions Provider and a Problem Solver...That's Valley Northern!

When the main purchasing manager from a well known hospital near the centre of London came to us asking for ideas, Valley Northern rose to the challenge once again! 

The hospital was running a clinical trial for a new drug, and was having difficulties in dispensing the pre-filled syringes to the correct departments.  Therefore, they needed us to create a cardboard carton dispenser to ease the situation.

After the hospital had provided a rough sketch of what they wanted, and the brand that they wanted printing on the dispenser, Valley Northern set to and got a proper scale drawing produced to visualise the product accurately. 

It was identified that not only did the hospital staff need a dispenser but they also needed to see the printed batch number on the back of the cartons which go in the dispenser.

Taking all this into account, the bespoke team at Valley Northern produced a sample for the customer. This then brought to light that one small amendment needed to be made to the carton. Something was needed to go into the base of the dispenser to enable the syringe cartons to slide out easily.  Being a solutions-driven team, we came up with the idea of inserting a piece of polystyrene into the base of the dispenser. Another challenge met.

Within just 2 weeks, Valley Northern had produced a final proof and a physical sample of the carton had been manufactured and sent to the hospital.

Just 2 months later, we were proud to have developed, produced and delivered an excellent solution to the requirements of this valued customer. An entirely bespoke and exclusive carton dispenser had been provided, but most of all, another customers life became more hassle-free as a result of our helpful team here at Valley Northern.

We look forward to hearing from you with how we can provide you with the Valley Northern bespoke solutions service!

Frustration eliminated and costs reduced as solution is found to packing pre-filled syringes.

Valley Northern came up with a new special size of Tablet Carton called CTNXL and this was specifically designed to fit these products in.  Now hundreds of other customers have benefited as they were experiencing the same issue.  Each of these pharmacists have had their ‘carton frustration’ eliminated, and are now experiencing a reduction in costs for dispensing these products.  Simply hassle free!