Why Choose Us?

We're proud of our world-class Net Promoter Score® which is consistently 90 and above.  We work hard to ensure our customers get the right products at the time they were promised; to resolve any issues as quickly as possible and supply only high-quality products that meet the highest standards of patient safety.  But don't just take our word for it - take a look at some of the latest comments from our customers below.

Customer Happiness (last 100)
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Realtime Net Promoter Score ®
80 Powered By Customer Thermometer
Latest CT Comments
  • 30 Nov 22

    Quick and clear communication, kept informed throughout the interaction, issue was resolved quickly and efficiently. Thank you

  • 30 Nov 22

    Great customer service.

  • 28 Nov 22

    Very professional service.

  • 24 Nov 22

    Please contact Dipesh,our Manager for an order.

  • 24 Nov 22

    Very helpful and gave me the ideal solution to my issue

  • 24 Nov 22

    I wish all of our suppliers were this informative and gave us a heads up with out of stock issues and replacements/alternatives Thank you very much

  • 24 Nov 22

    Great communication - thank you :)

  • 24 Nov 22

    Delat with query efficiently and quickly. Great service and goods arrived quickly.

  • 24 Nov 22

    very helpful!

  • 23 Nov 22

    lovely service and always helpful.

  • 22 Nov 22

    Clive has been very helpful. thanks Clive

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So many choices, so many decisions….

We’ve included a selection of reasons why other healthcare professionals like you have decided to use us as their 1st choice supplier.

Our happy customer service team are quick to answer your call. 

Speak to a human first time, every time.

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Hassle free is our slogan and our passion. We want to make your dispensing and your experience with us hassle free.

It's our company mission too!

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We hold thousands of products in stock — and if we don’t stock it, we can look into sourcing it for you.

We're always out to help.

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We don’t believe in cutting corners, we pride ourselves on top quality products that you can trust.

That's why we're ISO 9001 certified.

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We understand the value in giving back. 

That’s why we have donated over £21,000 to charities in 2021.

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10 great reasons to buy from Valley Northern

  • Customer Records and Order History.
  • Free Samples to check product sustainability.
  • Quality Products at competitive prices.
  • Regular calls to ensure continuous supply.
  • Frequent updates on new products and offers.
  • Quotations returned fast.
  • Comprehensive range of products in stock.
  • Nationwide next day delivery service on all items.
  • 100% traceability on most products.
  • Emphasis on maintaining product quality.

We do give a monkeys!

That's why you should give us a try! Why not discuss your specific needs with one of our friendly team today?

Lets talk +44 (0)1785 250123

Monkey

"We love the Precision oral syringes in a bag, it's much easier with everything together in one bag"

Hospital, Wales
what clients say...

"What a brilliant team you have there, I wish they all worked for me! Everyone is excellent and your service is second to none"

Holistic Treatment Centre
what clients say...

"It's amazing service. I've been in this industry for years and never had such great service"

Hospital, West Midlands
what clients say...

"Every time someone from your company calls they're so happy; it's always lovely to hear"

Pharmacy, Surrey
what clients say...

"We have never had anything out of stock with yourselves, and we get very good customer service so we can't fault you!"

Hospital, North Wales
what clients say...

"If everyone was like that I wouldn't have a warehouse full of returns and things so that's great - thank you very much"

Wholesaler, Essex
what clients say...

"Thank you for your delivery... We ordered some stuff from another company and that didn't turn up, but as usual Valley Northern's was all there"

Health Centre, Lancashire
what clients say...

"It was excellent service; we ordered one day and there it was the next!"

Medical Surgery, Kent
what clients say...

"Very professional service; I like it."

Pharmacy, London
what clients say...

"The price rates are extremely competitive, as well as exceptionally well put together from a client’s perspective. We look forward to closing business with you on our next order."

Pharmacy Group
what clients say...

"It's lovely to deal with a happy company."

Pharmacy, West Midlands
what clients say...

"If only other suppliers were as efficient and good as Valley Northern; you sort us out with no questions or qualms and we do appreciate that."

Hospital, West Midlands
what clients say...

"Thank you - you are the best!"

Pharmacy, West Midlands
what clients say...

"We will be getting all of our orders from you from now on, and thanks for the samples you sent"

Pharmacy, London
what clients say...

"Valley Northern has always been so easy to deal with. Because we are a small company, some companies don't want to know. Nothing seems too much to ask from Valley Northern"

Medical Surgery, London
what clients say...

"You look after your customers very well and are always very helpful"

Pharmacy, Surrey
what clients say...

"The service has been outstanding! I deal with hundreds of companies and none have ever done what you have. You never quibble or question, you keep us up to date; it's amazing"

Pharmacy, London
what clients say...

"I just wanted to say thank you for the speedy delivery yesterday. It was a 24 hour turn around, I have never known anything like it before, so thank you"

Medical Surgery, Herefordshire
what clients say...

"I'm really happy with your service. You are on time, you help me, you keep me updated; it's excellent service and you don't get it with other companies you know!"

Pharmacy, Surrey
what clients say...

"I must say your customer service and everything your company does for us is brilliant; I'm not just saying that. Whatever we ask or want, you always help us; it's just brilliant!"

Hospital, London
what clients say...

"Thank you for such a quick service and nice staff; its been a stress free order"

Medical Surgery, South Wales
what clients say...

"I deal with a lot of other companies and there's nobody like you out there"

Hospital, Middlesex
what clients say...

"To be honest I'm glad I deal with a company like you"

Pharmacy, London
what clients say...

"Your customer care is outstanding. I wish more companies were like you"

Hospital, West Midlands
what clients say...

Your customer service is spot on; thanks very much for your help.

Hospital, Surrey
what clients say...

"Can I just say how nice it is to speak to someone quickly...rather than pressing this and that"

Pharmacy, Northamptonshire
what clients say...

"Thank you; if only every company was like yours…"

Pharmacy, Surrey
what clients say...

"All of your staff are so friendly there; it is very good"

Pharmacy, London
what clients say...

"I've been in retail for over 20 years. I tell everyone that Valley Northern has the best customer service. Honestly, whenever I come off the phone after speaking with you I say it!"

Pharmacy, London
what clients say...

"We do love your service, and all of them say the same at our other shop"

Pharmacy, West Midlands
what clients say...

"Thank you for your customer service; it is very good and we appreciate it"

Pharmacy, London
what clients say...

"You always have good service and service accounts for a lot"

Pharmacy, Northamptonshire
what clients say...

"Thank you for being so professional and calling me"

Hospital, Sussex
what clients say...

"Your company is always so professional and lovely to deal with"

Hospital, London
what clients say...

"One of the main reasons we use you is that you deliver whole orders and your stock is always available"

Pharmacy, Cheshire
what clients say...

"The delivery went like clockwork"

Dentist, Lancashire
what clients say...

"I was very impressed with your speedy service"

Hospital, London
what clients say...

"As always with Valley Northern, the service is fantastic and I've got no problems"

Private Clinic, London
what clients say...

"Anything else we need help on, we will be there, you're at the top of my pile"

Veterinary Surgery, South Wales
what clients say...

"Everyone is so friendly. I've got a very strong relationship with my rep, and relationships mean a lot to me rather than just emails"

Hospital, London
what clients say...

"You are our main supplier for packaging materials. You are reliable and very quick to deal with any questions. You make me feel as though I am your only customer"

Specials Manufacturer, Birmingham
what clients say...

"I wish everyone was like you. Other companies don't lay it out so clearly, it's very helpful"

Veterinary Centre, Scotland
what clients say...

"You are super helpful, and incredibly polite and professional"

Hospital, London
what clients say...

"We can always rely on you as our supplier"

Pharmacy, Berkshire
what clients say...

"I love it when I call in and you know who I am before I say my name! I like dealing with you because you're happy and always able to help. I don't know another company like you!"

Chemist, Kidderminster
what clients say...
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