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Customer Happiness (last 100)
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Realtime Net Promoter Score ®
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Recent Customer Comments
  • 13 Jan 22

    You're all brilliant!

  • 12 Jan 22

    Very helpful by calling to check we had received the correct size for our order. Friendly and professional!

  • 29 Dec 21

    I have been liaising with Anne-Marie who I must say is BRILLIANT. Such a nice person to talk to and so so helpful. Nothing is too much trouble and I felt comfortable speaking with her while trying to sort out my order. She is a diamond and defiantly a member of staff to treasure!

  • 22 Dec 21

    Excellent of course! Thanks again for being so quick at dealing with all our niggly bits and finding us prompt solutions – you’re a credit to the Valley Northern team 

  • 10 Dec 21

    Nikki was very helpful when I spoke to her on the phone. Even though it came across that we are a bunch of incompetent buffoons she remined calm. It turned out that we had received the goods that I thought were missing. Give her a pay rise please. Huw

  • 9 Dec 21

    Execellent Service provided by Gillian at the time of ordering and managing the order. She was fantastic in helping and sorting out our order. Thanks alot for great service Gillian.. From Mital HMR

  • 7 Dec 21

    Helen was very helpful. Great Customer Service.

  • 1 Dec 21

    Valley northern tried all possible avenues to help us out. Unfortunately the samples were not suitable, but it wasn't from want of trying

  • 19 Nov 21

    Thank you Nikki

  • 15 Nov 21


  • 4 Nov 21

    Rotelle is always friendly and responds in a timely manner. She is always happy to help and efficient in solving any problems we may have.

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