FAQ

Harry FAQ

We've compiled a list of Frequently Asked Questions that we hope will help you with any queries you may have.

If you can't find the answers you need below, our friendly Customer Service team is available to help you. Simply call 01785 250123 or email customerservice@valleynorthern.com and they will be delighted to assist!

Ordering

For all order enquiries please contact our fantastic Customer Service team on 01785 250123. 

All orders processed before 2.30pm are despatched for next working day delivery this is subject to terms and conditions. Any out of stock or non stock items are not included in this. 

Yes, of course. Please email us on sales@valleynorthern.com or call us on 01785 250123 and we will add whatever you require onto your order, providing it was made on the same day (before 2.30pm).

Yes, you can, you simply have to click on the link on the email notification we sent you when the goods were despatched.  If you have not yet signed up to this system please click here to send us the email address you would like the notification emails going to.

If you are struggling - Simply call us on 01785 250123 and speak to our friendly Customer Services team who will happily track your order for you. All you will need is your order number and the postcode of the intended delivery address.

On the rare occasion an order you have placed does not arrive when expected, please don’t panic. you simply have to click on the link on the email notification we sent you when the goods were despatched.  If you have not yet signed up to this system please click here to send us the email address you would like the notification emails going to.

Alternatively call our Customer Services team on 01785 250123 to explain the situation. They will get right on the case of locating your outstanding delivery and securing a revised delivery slot.

If you are ordering for delivery to an address within the mainland UK, you will be eligible for free delivery once you spend £90 or more. If you are lucky enough to live in the  Highlands, Islands, Ireland or overseas deliveries, these are subject to individual carriage fees. 

You have several payment options available to you when you shop with us. You can pay securely by card over the telephone, where a member of our team will handle your checkout process swiftly and safely. Alternatively you can pay by Bank Transfer, quoting you order number as the payment reference. Or, if you want to save time, you can set up a Direct Debit. Please note that charges for goods and services supplied by Valley Northern need to be paid in full in GBP within 7 days of delivery or completion, unless the Buyer has an account with us. You can read our payment terms here.

Yes, we do! When you have an account, you can enjoy extended payment terms, such as payment within 28 days from invoice date. 
You can apply to open a credit account with us by completing a Details Confirmation Form, which you can download from here. Simply complete the form and then return it to us by email, fax or post.
Alternatively you can apply to open a credit account by calling 01785 250123. 

You can check out our current Special Offers here.

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